About Us

Fly five Tour and Travels Pvt ltd, was first started as small travel agency to provide personalized, bespoke and satisfactory travel services to the travel enthusiasts. The agency’s happy customers provided a vision to take our expertise and the personal touch to a wider audience through our mobile application and website. Fly five aims to provide competitive rates for flights and hotels both domestic and internationally and we are dedicated to provide customer support throughout a customer journey with us.

TERMS & CONDITIONS

PAYMENT OPTIONS

1. Online Card Payments Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. FLY5, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that FLY5 offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. If the payment on the credit card is declined for some reason, alternate payment instructions must be received by FLY5 72 hours prior to the time of departure; else, the order is liable to be cancelled. FLY5 charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

2. Internet Banking If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. FLY5 processes payments through an online gateway system which enables safe and secure transactions.
• HDFC
• Allahabad Bank
• Axis Bank
• RBS
• SBI
• YES
• Bank of Baroda
• Bank of India
• City Union Bank
• Corporation Bank
• IDBI
• Deutsche Bank
• Federal Bank
• Karnataka Bank
• Kotak Bank
• PNB
• IOB
• Central Bank of India
• Shamrao Vitthal Cooperative Bank
• Bank of Maharashtra
• Dhanlaxmi
• Bank of Bahrain and Kuwait
• Indian Bank
• Lakshmi Vilas Bank
• Vijaya Bank
• South Indian Bank
• Citibank
• United Bank
• Union Bank
• Jammu &Kashmir Bank
• Catholic Syrian Bank
• ING VYSYA Bank
• ICICI
• Standard Chartered
• Tamil Nadu Cooperative Bank
• Development Bank of Singapore
• Punjab & Maharashtra Bank
• Canara Bank

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.





AMENDMENT & CANCELLATION POLICY

In case of cancellations, Fly5 will process refunds as per the airlines fare rules and cancellation policy which vary for each airline. Processing time for refunds also vary depending on the bank and mode of payment. The convenience fee paid to Fly5 is non-refundable.

All cancellations made directly with the airlines need to be intimated to Fly5 by email or phone in order to initiate the process of refund.

The refund will be credited to the same account from which the payment was made. For E.g., if the user used a credit card, company will make an appropriate charge reversal. If the user used a debit card, company will credit money to the debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

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